/* Conversation-specific styles */
.conversation-item {
    border: 1px solid var(--neutral-gray-200);
    border-radius: 8px;
    padding: 12px; /* More compact conversation card */
    margin-bottom: 12px; /* Tighter list spacing */
    background: var(--white);
    transition: box-shadow 0.2s ease, border-color 0.2s ease;
}

.conversation-item:hover {
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    border-color: var(--neutral-gray-300);
}

/* Retry group styling */
.retry-group {
    margin-bottom: 16px;
}

.retry-group-latest {
    border-left: 4px solid var(--primary-blue);
    position: relative;
}

.retry-group-badge {
    display: inline-block;
    padding: 4px 10px;
    background: var(--primary-blue-light);
    color: var(--white);
    border-radius: 12px;
    font-size: 0.8rem;
    font-weight: 600;
    margin-right: 8px;
}

.retry-group-previous {
    margin-top: 8px;
    padding-left: 16px;
    border-left: 2px solid var(--neutral-gray-300);
}

.retry-group-previous.collapsed .retry-item-collapsed {
    display: none;
}

.retry-group-previous:not(.collapsed) .retry-item-collapsed {
    display: block;
}

.retry-group-toggle {
    width: 100%;
    padding: 8px 12px;
    margin-bottom: 8px;
    background: var(--neutral-gray-100);
    border: 1px solid var(--neutral-gray-300);
    border-radius: 6px;
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.9rem;
    color: var(--neutral-gray-700);
    transition: background-color 0.2s ease, border-color 0.2s ease;
}

.retry-group-toggle:hover {
    background: var(--neutral-gray-200);
    border-color: var(--neutral-gray-400);
}

.retry-group-toggle .toggle-icon {
    font-size: 0.8rem;
    transition: transform 0.2s ease;
}

.retry-group-toggle .toggle-text {
    font-weight: 500;
}

/* Collapsed retry item styling */
.retry-item-collapsed {
    padding: 8px 12px;
    margin-bottom: 6px;
    background: var(--neutral-gray-50);
    border-left: 3px solid var(--neutral-gray-400);
    opacity: 0.9;
}

.retry-item-collapsed .conversation-item-header {
    margin-bottom: 6px;
    font-size: 0.9rem;
}

.retry-attempt-badge {
    display: inline-block;
    padding: 2px 8px;
    background: var(--neutral-gray-200);
    border-radius: 4px;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--neutral-gray-700);
}

.retry-item-collapsed .conversation-details-compact {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 0.85rem;
    color: var(--neutral-gray-600);
}

.retry-item-collapsed .termination-reason-compact {
    color: var(--error-red);
    font-weight: 500;
}

/* Table Layout Option for Conversation History (Desktop) */
@media (min-width: 1400px) {
    .conversation-list.table-layout {
        display: table;
        width: 100%;
        border-collapse: separate;
        border-spacing: 0 8px;
    }
    
    .conversation-list.table-layout .conversation-item {
        display: table-row;
        border: none;
        border-radius: 0;
        padding: 0;
        margin: 0;
        background: transparent;
    }
    
    .conversation-list.table-layout .conversation-item > * {
        display: table-cell;
        padding: 12px;
        vertical-align: middle;
        background: var(--white);
        border: 1px solid var(--neutral-gray-200);
    }
    
    .conversation-list.table-layout .conversation-item > *:first-child {
        border-left: 1px solid var(--neutral-gray-200);
        border-radius: 8px 0 0 8px;
    }
    
    .conversation-list.table-layout .conversation-item > *:last-child {
        border-right: 1px solid var(--neutral-gray-200);
        border-radius: 0 8px 8px 0;
    }
    
    .conversation-list.table-layout .conversation-item:hover > * {
        border-color: var(--neutral-gray-300);
        box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
    }
    
    /* Table header row */
    .conversation-list.table-layout::before {
        content: '';
        display: table-row;
    }
    
    .conversation-list.table-layout::before > * {
        display: table-cell;
        padding: 12px;
        font-weight: 600;
        color: var(--neutral-gray-700);
        background: var(--neutral-gray-50);
        border-bottom: 2px solid var(--neutral-gray-300);
    }
}

.conversation-item-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 12px;
    flex-wrap: wrap;
    gap: 8px;
}

.conversation-employee {
    font-weight: 600;
    color: var(--neutral-gray-800);
    font-size: 1rem;
}

.conversation-status {
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 500;
    text-transform: uppercase;
}

.conversation-status.status-created {
    background: var(--neutral-gray-100);
    color: var(--neutral-gray-600);
}

.conversation-status.status-started {
    background: #e3f2fd;
    color: #1976d2;
}

.conversation-status.status-in_progress {
    background: #fff3e0;
    color: #f57c00;
}

.conversation-status.status-completed {
    background: #e8f5e8;
    color: #2e7d32;
}


.conversation-status.status-failed {
    background: #ffebee;
    color: #d32f2f;
}

.conversation-status.status-cancelled {
    background: #fff3e0;
    color: #f57c00;
}

.conversation-timestamp {
    color: var(--neutral-gray-500);
    font-size: 0.875rem;
}

.conversation-details {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 12px;
    margin-bottom: 8px;
}

@media (min-width: 768px) {
    .conversation-details {
        grid-template-columns: repeat(3, 1fr);
        gap: 16px;
    }
}

@media (min-width: 1024px) {
    .conversation-details {
        grid-template-columns: repeat(4, 1fr);
    }
}

@media (min-width: 1400px) {
    .conversation-details {
        grid-template-columns: repeat(5, 1fr);
    }
}

@media (min-width: 1600px) {
    .conversation-details {
        grid-template-columns: repeat(6, 1fr);
    }
}

@media (min-width: 1920px) {
    .conversation-details {
        grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    }
}

.conversation-detail {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.conversation-detail-label {
    font-size: 0.7rem; /* Slightly smaller labels */
    color: var(--neutral-gray-500);
    text-transform: uppercase;
    font-weight: 500;
}

.conversation-detail-value {
    font-size: 0.84rem; /* Slightly smaller values */
    color: var(--neutral-gray-800);
    font-weight: 500;
}

.conversation-message {
    background: var(--neutral-gray-50);
    padding: 8px; /* Tighter message block */
    border-radius: 6px;
    color: var(--neutral-gray-700);
    font-size: 0.84rem;
    line-height: 1.35;
    margin-bottom: 8px;
    border-left: 3px solid var(--primary-blue);
}

/* Assignment status/icon styling */
.conversation-assignment {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 6px;
}
.assignment-icon {
    width: 10px;
    height: 10px;
    border-radius: 50%;
    display: inline-block;
    background-color: var(--neutral-gray-400);
}
.assignment-icon.success { background-color: var(--success-green); }
.assignment-icon.failed { background-color: var(--error-red); }
.assignment-status.success {
    background: #e8f5e8;
    color: #2e7d32;
    padding: 2px 6px;
    border-radius: 10px;
    font-size: 0.75rem;
}
.assignment-status.failed {
    background: #ffebee;
    color: #d32f2f;
    padding: 2px 6px;
    border-radius: 10px;
    font-size: 0.75rem;
}

.conversation-transcription {
    background: #f8f9fa;
    border: 1px solid #e9ecef;
    border-radius: 6px;
    margin-top: 12px;
    overflow: hidden;
}

.transcription-header {
    background: #e9ecef;
    padding: 8px 12px;
    border-bottom: 1px solid #dee2e6;
}

.transcription-label {
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--neutral-gray-700);
}

.transcription-content {
    padding: 12px;
    font-size: 0.875rem;
    line-height: 1.5;
    color: var(--neutral-gray-800);
    white-space: pre-wrap;
    max-height: 200px;
    overflow-y: auto;
}

.conversation-error {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 8px 12px;
    background: #ffebee;
    border: 1px solid #ffcdd2;
    border-radius: 6px;
    color: #d32f2f;
    font-size: 0.875rem;
    margin-top: 12px;
}

/* Special styling for call termination messages to look less alarming */
.conversation-error.termination-related {
    background: #f3f4f6;
    border: 1px solid #d1d5db;
    color: #6b7280;
}

.error-icon {
    font-size: 1rem;
}

.error-message {
    flex: 1;
}

/* Transcript Summary Styles */
.conversation-summary {
    background: #f8f9fa;
    border: 1px solid #e9ecef;
    border-radius: 6px;
    padding: 12px;
    margin-top: 12px;
    font-size: 0.9rem;
    line-height: 1.4;
    color: #495057;
}

.conversation-summary-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
}

.conversation-summary-label {
    font-weight: 600;
    color: #343a40;
}

.conversation-summary-actions {
    display: flex;
    align-items: center;
    gap: 8px;
}

.summary-toggle {
    background: var(--primary-blue);
    color: var(--white);
    border: none;
    padding: 6px 12px;
    border-radius: 4px;
    font-size: 0.875rem;
    font-weight: 500;
    font-family: var(--font-family);
    cursor: pointer;
    transition: background-color 0.2s ease;
    margin-left: 8px;
}

.summary-toggle:hover:not(:disabled) {
    background: var(--primary-blue-dark);
}

.summary-toggle:active:not(:disabled) {
    background: var(--primary-blue-dark);
}

.conversation-summary-body.collapsed {
    display: none;
}

.view-transcript-link {
    color: var(--primary-blue);
    text-decoration: none;
    font-size: 0.875rem;
    font-weight: 500;
    cursor: pointer;
    transition: color 0.2s ease;
}

.view-transcript-link:hover {
    color: var(--primary-blue-hover);
    text-decoration: underline;
}

/* Call Success Indicator */
.call-success-indicator {
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 500;
    margin-left: 8px;
}

.call-success-indicator.success {
    background: #e8f5e8;
    color: #2e7d32;
}

.call-success-indicator.failed {
    background: #ffebee;
    color: #d32f2f;
}

/* Termination Reason */
.conversation-termination {
    padding: 12px 16px;
    background: #e8f5e8;
    border: 1px solid #4caf50;
    border-radius: 12px;
    margin-top: 4px;
    font-size: 1.1rem;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 6px;
    opacity: 1;
    color: #1b5e20;
    box-shadow: 0 2px 4px rgba(0,0,0,0.15);
    min-height: 48px;
}

.conversation-termination.failed {
    background: #ffebee;
    border: 1px solid #ef4444;
    color: #c62828;
}

.conversation-termination.failed .termination-reason {
    color: #c62828;
    font-style: normal;
}

.termination-icon {
    font-size: 1rem;
    opacity: 0.9;
    display: inline-flex;
}

.termination-label {
    font-weight: 600;
    color: var(--neutral-gray-700);
    display: inline;
}

.conversation-termination.failed .termination-label {
    color: var(--neutral-gray-800);
}

.termination-reason {
    color: #ccc;
    font-style: italic;
    font-size: 1.1rem;
}

/* Transcript Modal Styles */
.transcript-modal-content {
    max-width: 900px;
    width: min(90vw, 900px);
    max-height: 85vh;
}

.transcript-modal-content .modal-header {
    border-bottom: 1px solid var(--neutral-gray-200);
    padding-bottom: 16px;
    margin-bottom: 0;
}

.transcript-modal-content .modal-header h2 {
    color: var(--primary-blue);
    font-weight: 600;
    font-size: 1.5rem;
}

.transcript-content {
    background: var(--neutral-gray-50);
    border: 1px solid var(--neutral-gray-200);
    border-radius: var(--border-radius);
    padding: 20px;
    max-height: calc(85vh - 140px);
    overflow-y: auto;
    font-family: var(--font-family);
    font-size: 0.9375rem;
    line-height: 1.7;
    white-space: pre-wrap;
    word-wrap: break-word;
    color: var(--neutral-gray-800);
    box-shadow: var(--shadow-sm) inset;
}

/* Custom scrollbar for transcript content */
.transcript-content::-webkit-scrollbar {
    width: 8px;
}

.transcript-content::-webkit-scrollbar-track {
    background: var(--neutral-gray-100);
    border-radius: 4px;
}

.transcript-content::-webkit-scrollbar-thumb {
    background: var(--neutral-gray-300);
    border-radius: 4px;
}

.transcript-content::-webkit-scrollbar-thumb:hover {
    background: var(--neutral-gray-400);
}

.transcript-turn {
    margin-bottom: 16px;
    padding: 12px 16px;
    border-radius: var(--border-radius);
    transition: background-color 0.2s ease;
}

.transcript-turn:last-child {
    margin-bottom: 0;
}

.transcript-turn.agent {
    background: rgba(0, 94, 184, 0.08);
    border-left: 4px solid var(--primary-blue);
    padding-left: 20px;
}

.transcript-turn.user {
    background: rgba(77, 166, 255, 0.08);
    border-left: 4px solid var(--primary-blue-light);
    padding-left: 20px;
}

.transcript-role {
    font-weight: 600;
    margin-bottom: 6px;
    text-transform: capitalize;
    font-size: 0.875rem;
    letter-spacing: 0.025em;
}

.transcript-role.agent {
    color: var(--primary-blue);
}

.transcript-role.user {
    color: var(--primary-blue-light);
}

.transcript-message {
    color: var(--neutral-gray-800);
    font-size: 0.9375rem;
    line-height: 1.7;
}

/* Empty transcript state */
.transcript-content:empty::before {
    content: 'No transcript available';
}

.transcript-empty {
    text-align: center;
    color: var(--neutral-gray-500);
    font-style: italic;
    padding: 40px 20px;
    margin: 0;
    display: block;
    text-align: center;
    color: var(--neutral-gray-500);
    font-style: italic;
    padding: 40px 20px;
}

/* Shift List Item Styling - Make cards narrower and more compact */
#shifts-field .MuiCard-root {
    margin-bottom: 8px !important;
    padding: 0 !important;
    border-radius: 6px !important;
}

#shifts-field .MuiCardContent-root {
    padding: 8px 12px !important;
}

#shifts-field .MuiBox-root {
    gap: 8px !important;
}

#shifts-field .MuiTypography-subtitle2 {
    font-size: 0.875rem !important;
    line-height: 1.3 !important;
    margin-bottom: 2px !important;
}

#shifts-field .MuiTypography-body2 {
    font-size: 0.75rem !important;
    line-height: 1.2 !important;
    margin-bottom: 2px !important;
}

#shifts-field .MuiRadio-root {
    padding: 4px !important;
    margin-right: 4px !important;
}

#shifts-field .MuiBox-root[style*="flexGrow"] {
    margin-left: 4px !important;
}

/* Responsive adjustments for conversations */
@media (max-width: 768px) {
    .conversation-item-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }
    
    .conversation-details {
        grid-template-columns: 1fr;
        gap: 8px;
    }
    
    .transcription-content {
        max-height: 150px;
    }
    
    .transcript-modal-content {
        width: 95vw;
        max-height: 90vh;
    }
    
    .transcript-content {
        max-height: calc(90vh - 120px);
        font-size: 0.875rem;
        padding: 16px;
    }
    
    .transcript-turn {
        padding: 10px 12px;
        margin-bottom: 12px;
    }
    
    .transcript-turn.agent,
    .transcript-turn.user {
        padding-left: 16px;
    }
}